PROCESSING YOUR ORDER
Your order will be shipped within 3 to 5 working days, via Colissimo (for deliveries to France) with a tracking number (except for sending 10x15 cm cards - Sending by "Lettre Verte") and after receipt payment from Monday to Friday.
You can opt for delivery to a "Colissimo" partner brand near you. Shipping costs include transport costs and may vary depending on the total weight of the package and the destination area.
It is advisable to group all your items in one order only. We cannot combine two orders placed separately and shipping charges will apply to each of them.
PROBLEM OR DELAY DURING DELIVERY
Your package is shipped at your own risk and you will be asked to check (as far as possible) the condition of your package in front of the delivery person.
If your package is damaged when opened in front of the delivery person, you can file a complaint directly with the delivery company.
The dimensions of the protective tubes and packaging are adapted to the dimensions of the poster sent and are properly protected when sent to your address.
If you have not received your order within the advertised time frame, please check that the information you provided is correct on your order confirmation. If the information is correct, we invite you to contact us by email at: contact@olahoop-travelposters.com and we will offer you the best possible assistance.
If you have provided incorrect information such as delivery address, email address or telephone number, please contact us by email at: contact@olahoop-travelposters.com as soon as possible so that we can modify its information before sending your order.
Unfortunately, if this information affects the delivery of your package and your order has already been dispatched, you as the customer are responsible for any additional charges.
If an order has not been collected within the time allowed at the collection point and the order is returned to us, we will have to cover the double shipping costs incurred.
We debit the amount of the delivery costs a second time with your agreement and after having returned your order.
COUNTRY OF DELIVERY OF ORDERS
Orders placed on www.olahoop-travelposters.com can be delivered in mainland France, Monaco, United Kingdom and Europe. For any order to another destination, please contact us by email at: contact@olahoop-travelposters.com
Please note that we do not deliver overseas to France (Corsica and DOMTOM excluded).
DELIVERY OF YOUR PACKAGE
We entrust the transport of our packages to La Poste Colissimo depending on the size of your order. When you have selected your items and accessed the checkout, you will see the shipping company chosen to deliver your package.
Shipments of posters in 10x15 cm, 21x29.7 cm, 30x 40 cm and 50x70 cm formats are available with delivery to your home, are delivered to your door and in your presence only.
You will also find all delivery information by accessing the tracking link provided to you by email.
If you are absent during delivery, a notice is left in your mailbox as soon as the package has arrived at the pick-up point.
We prepare your order and send it as soon as possible from our warehouse based in Murs-Erigné in France.
You will generally receive your package within 3 to 8 working days from the date of notification of dispatch of your order.
Please note that it may take 1-2 additional working days due to delays from our carriers or an exceptionally high number of orders being prepared.
Your package is shipped at your own risk and you will be asked to check the status of your package in front of the delivery person.
If your package is damaged when opened in front of the delivery person, you can file a complaint directly with the delivery company.
The dimensions of the protective tubes and packaging are adapted to the dimensions of the poster sent and are properly protected when sent to your address.
SHIPPING COST
Shipping costs amounting to 6.00 euros will be added to the total amount of your order to Metropolitan France & Monaco and to your home via Colissimo.
For delivery to a relay point via Colissimo or Mondial Relay in Metropolitan France & Monaco, the shipping costs amount to 5.00 euros and will be added to the total amount of your order.
For other destinations in the European Union, the shipping costs amount to 11.00 euros to your home.
For delivery to the United States and Canada, the shipping costs amount to 25.00 euros to your home.
For any order over 50 euros, destined for Metropolitan France, other countries of the European Union and the United Kingdom, the delivery costs will be offered to you.
Suite au Brexit et pour les acheteurs résidant aux Royaume-Uni, des frais de douanes supplémentaires et payables peuvent s'appliquer au coût total de votre commande.
Ces frais ne sont pas visible sur votre panier lors de votre achat.
Les frais seront calculés automatiquement par les services douaniers lors du retrait du colis et seront à la charge du client.